We have established a network of domiciliary care providers who work with us to raise the quality and capacity standards of domiciliary care in north and mid Devon.  Our common goal is to achieve consistent, high-quality, compassionate and integrated care.

Northern Devon Healthcare NHS Trust (under the Devon Cares badge):

  • Acts as a central broker, referring packages of care to providers
  • Oversees compliance, governance and quality
  • Manages the invoice and payment function between the care providers and the commissioner (e.g. Devon County Council)

Our model of care is built on partnerships at all levels. Our Locality Management Board membership includes experienced providers across our zones and these providers are expected to hold each other to account. The role of these boards is:

  • Strategic thinking and system resilience
  • Sharing best practice and intelligence
  • Quality improvement
  • Improving intelligent brokering through local knowledge
  • Monitoring of performance and taking action to improve
  • Identifying concerns with providers, and taking steps to address failing providers
  • Setting pricing rates within the overall agreed pricing framework
  • Reviewing and monitoring of complaints received and their outcomes