We use an intelligent e-brokerage system to allocate packages of care to providers. We also benefit from the combined intelligence and experience of our providers through our Locality Management Boards, to ensure that packages of care are allocated sensibly. This ensures that, where possible, one provider is not passing another in their cars en route to a client.

We always take into account the wishes of the customer, and their right to choose a provider, when allocating packages of care.