We have awarded contracts to over 40 providers so far to provide care across our three zones:

  • Zone 1: Bideford, Northam, Great Torrington and Holsworthy
  • Zone 2: Ilfracombe, Lynton, Lynmouth, Barnstaple and South Molton
  • Zone 3: Tiverton, Crediton and Cullompton

We work with the following types of Devon Cares provider:

  • Tier 1
  • Tier 2
  • Specialist /niche (marked with a * on the table below)
  • Emergency Cover Team
PROVIDER: Zone 1 Zone 2 Zone 3
Active Assistance Tier 2 Tier 2 Tier 2
Ark Care Homes Ltd Tier 2 Tier 2 Tier 2
Assisted Living South West (Part of Eden Futures) * Tier 1 Tier 1 Tier 1
AVH Care Tier 2
Bluebird Care Tier 2
Braunton Care Tier 2
Care Wyvern Tier 2
Chapter Care Tier 1 Tier 1
Comficare Tier 2 Tier 2
Comfort Home Care Tier 2
Complete Quality Care Tier 2 Tier 2
Craegmoor Supporting You * Tier 2 Tier 2 Tier 2
Dedicated Care Tier 2
Disabilities Trust Tier 2
Dome Care Tier 2
Easy Living Care Tier 1
Eclipse Care Tier 2
Embrace * Tier 1 Tier 1 Tier 1
Exmoor Care Tier 2
Guinness Care Tier 2 Tier 2 Tier 2
Hartley Home Care Tier 2
Helping Hands Tier 1
HF Trust * Tier 1 Tier 1 Tier 1
Holsworthy Health Care Tier 2
Homelife Cares Tier 1 Tier 1 Tier 1
Horizon Tier 2
Larkstone Tier 2 Tier 2
Lyndridge Care & Support Tier 2
Millrose Care Tier 2
Mulholland Tier 1 Tier 2 Tier 2
Newcross Tier 2 Tier 2 Tier 2
North Devon Hospice * Tier 1 Tier 1
Orchard View Tier 2 Tier 2 Tier 2
Pee Wee Tier 2
Quay Care Tier 2 Tier 2
Somerset Care Tier 2
Thera South West * Tier 1 Tier 1 Tier 1
Time to Care Tier 2
West Heanton Tier 2

Tier 1 providers:

  • Our Tier 1 providers take a more active partnership and collaborative role in the local market. This means they can attend, or be represented on, the Locality Management Board and influence the strategy, quality improvement and some operational aspects of Devon Cares.
  • Are given the first equal opportunity to accept packages of care.
  • Are responsible for the financial risk and responsibilities of managing the over-and under-spend of the risk pools.

Tier 2 providers:

  • Tier 2 providers do not sit on the Locality Management Board and bear no financial risk of contractual liquidated damages or overspend of the risk pool . This means they will be offered packages of care when/if tier 1 providers are unable to fill them in the agreed time-frame.

Some providers are categorised as ‘Specialist/niche’ providers, this means they deliver the following types of care:

  • Acquired brain injury or neurological condition
  • End of Life care
  • Learning Disability
  • Mental Health
  • Physical or Sensory Disability

All our specialist/niche providers are tier 1 providers and:

  • Can attend, or be represented on, the Locality Management Board and influence the strategy, quality improvement and some operational aspects of Devon Cares.
  • Are given the first equal opportunity to accept packages of care.
  • Are responsible for the financial risk and responsibilities of managing the over-and under-spend of the risk pools.

Emergency Cover Team (ECT):

  • The ECT is a dedicated team of carers employed and managed by a Devon Cares provider.
  • The ECT is responsible for providing short term care to service users in the event that a Devon Cares tier 1, tier 2 or specialist/niche provider is unable to ‘accept’ a package of care.