Our customers are the reason why we are all here. Devon Cares supports providers to make a real difference to people’s lives. We offer our customers:
- Choice: we offer a choice of provider through effective brokerage
- Personal goals: we will come to your home and discuss what service you need to help you achieve your goals
- Relationships: you will get to know the team – there won’t be lots of strangers coming through the door
- Single point of contact: You will have a named co-ordinator who can solve problems or make changes to your choices
- Partnership: we will work in partnership with other agencies/voluntary organisations so you only need tell your story once
- Performance/quality: your service will be strongly monitored to ensure it is high quality and consistent
- Consistency: we will create a governance structure which supports shared learning and quality assurance processes across a network of domiciliary care providers.